A customer recently contacted us after making his first purchase and being disappointed with the White Hot Stamper pressing we had sent him.
Wondered who I can talk to about this record that I purchased. I’ve listened to it numerous times and it just does not have that sound stage I was expecting.
I am not looking for a refund. In fact, I refuse a refund. However, I would appreciate the opportunity to speak to someone about the factors that make this a “White Hot Pressing.”
I’m sure you need to understand what amplifier, speakers, setting, etc. I am using. Without Going into the details, I have a McIntosh amplifier and Focal 936 speakers. I know how much of a difference equipment makes in the sound of a record.
I love to hear amazing records, some of which I have in original pressings I purchased when they were released and can truly feel it when there is something special about the record. This one does not seem to have it to me, but I am interested in finding and purchasing one from you that gives that amazing feeling.
Please let me know if there is someone I can speak to about finding that record.
I replied with an overwhelming amount of information (and opinions!) designed to help Sanjay understand more about records, as follows:
Tom here. Let me see if I can help.
The first thing I would need to know is what version of the album do you have that you think sounds better, or, if not better, comparable?
[He had no other pressing, not surprising as our White Hot copies are almost impossible to beat.]
Assuming you don’t have a better copy — we would be very surprised if you did — we would say that it’s likely there are two factors at play:
White Hot does not mean amazing Demo Disc sound. It means the best sound we can find for this recording, relative to the others we play. In other words, the best there is within the limitations of the recording.
We can’t fix the recording, we can only find you the best available pressing. If you were expecting more, something along the lines of Dark Side of the Moon, then I understand your disappointment. (more…)