You get your money back, no questions asked.
Seriously, we have been in business since 1987 and there has never been a time when we did not give a customer a full refund on any order he returned. We also refunded records that were abused by customers and no longer saleable. We refunded records that were damaged in transit because of poor packaging.
We refunded all of them, no matter what.
Why? Because that is our policy and we adhere to it one hundred per cent of the time. We make no exceptions to that policy and never have. If anyone says otherwise, that person is not telling the truth.
And if we decided not to provide a refund, for any reason, the credit card companies would simply take the money out of our account and put it back in the customer’s.
We take great pride in our money back guarantee, which, as far as audiophile records go, seems to be unique in the industry.
However, if you’re in the business of selling not very good sounding remastered pressings on Heavy Vinyl, you might have to have a very different return policy from the one we offer. As in, no returns.
What’s a Hot Stamper Worth to You?
Even if you actually like our copy better than yours, but don’t think the difference in sound quality justifies the price, the same policy applies: you get your money back.
If you simply don’t like the music or have issues with the recording itself, you get your money back.
If the record plays noisier for you than you would like, you get your money back.
Part of the fun of having auditioned so many records over the course of so many years is that we’ve run into scores of amazingly well recorded albums, albums that most audiophiles don’t know well or may have never even heard of.
We love it when our customers are willing to try these kinds of albums on no more than our say so, and here again, we insist that you be 100% satisfied with the music and the sound if you are going to keep the record. If you aren’t, just send it back to us and we’ll — wait for it — give you your money back.
Bottom line: our policy is that for any reason under the sun, real or imagined, you get your money back. With a return rate of about 1-2%, this is not nearly as expensive a policy as it would be if customers did not love our records as much as they do.
General Information
Many of the basic questions concerning Hot Stampers, including our grading system, 2-packs, coupons, the mailing list, as well as more general ordering and payment information, can be found in our original frequently asked questions section.
We think sitting down to listen to a Hot Stamper pressing is the best way to appreciate its superior sound, in the same way that hearing a vintage LP played back on a top quality system is the best way to appreciate the superiority of analog. Short of getting you to try one of our records — 100% guaranteed, no questions asked — we hope the above comments will be of value.
If you have further questions feel free to contact me at tom@better-records.com. I will do my best to answer them.
Further Reading
Are you always right? Good. Neither are we.