You get your money back, no questions asked.
Seriously, we have been in business since 1987 and there has never been a time when we did not give a customer a full refund on any order he returned. We also refunded records that were abused by customers and no longer saleable. We refunded records that were damaged in transit because of poor packaging.
We refunded all of them, no matter what.
Why? Because that is our policy and we adhere to it one hundred per cent of the time. We make no exceptions to that policy and never have. If anyone says otherwise, that person is not telling the truth.
And if we decided not to provide a refund, for any reason, the credit card companies would simply take the money out of our account and put it back in the customer’s.
We take great pride in our money back guarantee, which, as far as audiophile records go, seems to be unique in the industry.
However, if you’re in the business of selling not very good sounding remastered pressings on Heavy Vinyl, you might have to have a very different return policy from the one we offer. As in, no returns.
What’s a Hot Stamper Worth to You?
Even if you actually like our copy better than yours, but don’t think the difference in sound quality justifies the price, the same policy applies: you get your money back.
If you simply don’t like the music or have issues with the recording itself, you get your money back.
If the record plays noisier for you than you would like, you get your money back.
Part of the fun of having auditioned so many records over the course of so many years is that we’ve run into scores of amazingly well recorded albums, albums that most audiophiles don’t know well or may have never even heard of.