Not hearing the sound you expected? Just send the record back. We will return your money.
Better Records proudly offers records that no one else can — one-of-a-kind vintage pressings with sound quality we’ve verified through the shootout process to guarantees sound that is superior to all others.
In addition, most of the albums we sell contain music that has stood the test of time. If they didn’t, how could we get hundreds, sometimes thousands of dollars for them?
Our advice is simply to buy as few or as many as you like. Keep only the records you think are priced fairly, based on how important the upgrade in sound quality is to you, on your system and nobody else’s.
If you buy a record and don’t hear the improvement in sound you expected, send it back. If you don’t like the music, send it back. If the vinyl is not quiet enough, send it back.
In other words, if you are not satisfied with the record we sold you for any reason, send it back.
Resale Value
Whatever you pay for our record, know that its resale value is essentially nil. Most of the time there is nothing special about the records we offer — other than their superior fidelity, a quality that cannot be seen by the naked eye.
When you receive a record from us, we ask only that you play it and determine if the sound and music are worth what you paid for them. If for some reason you don’t find the value in the record, just send it back. You have plenty of time to do that, up to 30 days. If you need more than thirty days, just let us know.
If lots of customers returned our records, our business would struggle to survive. Instead we’re doing just fine, thank you very much.
Do My Customers Like Me?
You may have seen me say in a video (linked below) something to the effect that “my customers like me.”
That’s not technically true. I don’t know that they do. They may or they may not. We know some customers that do and we read on forums that some (typically erstwhile) customers do not.
Many of them seem to really like our Hot Stamper pressings though, and that’s what our service is all about. Better records make for happier customers.