Basic Concepts Every Audiophile Should Understand
Just send the record back. We will return your money.
The Rhythm of the Saints
One of our good customers wrote to tell us just how much he liked the Hot Stamper pressing we sent him of Paul Simon’s The Rhythm of the Saints.
I responded by making a few points about the service we offer. The main thing we are able to offer the discriminating audiophile is hundreds of great sounding pressings. Most of them are albums that have stood the test of time. How else could we get hundreds of dollars for them?
How Many Do I Need?
When it comes to Hot Stampers, buy as few or as many as you like. Pay only for the records you think are priced fairly, based on how important the upgrade in sound quality is to you.
On your system, nobody else’s. If you’re not hearing the sound you paid for, the improvement is sound you expected, send it back.
Resale Value
Whatever you pay for our record, know that its resale value is essentially nil. Most of the time there is nothing special about the records we offer — other than their superior fidelity, the quality that cannot be seen by the naked eye (or any other kind of eye).
When you receive a record from us, we ask only that you play it and find hundreds of dollars worth of sound and music. If for some reason you don’t, just send it back. You have plenty of time to do that, up to 30 days. If you need more than thirty days, just let us know.
If lots of customers returned our records, our business would struggle to survive. Instead we’re doing just fine, thank you very much.
Do My Customers Like Me?
You may have seen me say in a video (linked below) something to the effect that “my customers like me.”
That’s not technically true. I don’t know that they do. They may or they may not. We know some customers that do and we read on forums that some (typically erstwhile) customers do not.
Many of them seem to really like our Hot Stamper pressings though, and that’s what our service is all about. Better records make for happier customers.