You get your money back, no questions asked.
Even if you actually like our copy better than yours, but don’t think the difference in sound quality justifies the price, the same policy applies: you get your money back. If you simply don’t like the music or have issues with the recording itself, you get your money back. If the record plays noisier for you than it did for us, you get your money back.
Part of the fun of having auditioned so many records over the course of so many years is that we’ve run into scores of amazingly well recorded albums, albums that most audiophiles don’t know well or may have never even heard of.
We love it when our customers are willing to try these kinds of albums on no more than our say so, and here again, we insist that you be 100% satisfied with the music and the sound if you are going to keep the record. If you aren’t just send it back to us and we will — wait for it — give you your money back.
Bottom line: our policy is that for any reason under the sun, real or imagined, you get your money back. With a return rate of about 1% this is not nearly as expensive a policy as it would be if customers did not love our records as much as they do.
Many of the basic questions concerning Hot Stampers, including our grading system, 2-packs, coupons, the mailing list, as well as more general ordering and payment information, can be found in our original Frequently Asked Questions section.
We think sitting down to listen to a Hot Stamper pressing is the best way to appreciate its superior sound, in the same way that hearing a vintage LP played back on a top quality system is the best way to appreciate the superiority of analog. Short of getting you to try one of our records — 100% guaranteed, no questions asked — we hope the above comments will be of value.
If you have further questions feel free to contact me at firstname.lastname@example.org. I will do my best to answer them.